Medical Transcription Outsourcing – Gain From the Experience of the Service Provider

The healthcare process draws inputs from various sources like pharmaceuticals, laboratory services and information from patient records etc. to be able to provide quality services on a regular basis. It is important that the inputs that contribute to quality healthcare also meet a certain quality criterion so that the doctors/ hospitals/ clinics can successfully deliver quality healthcare.

Some of the inputs that form part of the healthcare are part of the core activities of the doctors/ hospitals/ clinics, but other inputs like medical transcription – the process of creating patient records is not part of the core business of the doctors/ hospitals/ clinics. For activities like the process of creating patient medical records that have an important role to play in both the operational and commercial aspects of healthcare the easy fix to ensure efficient services is to outsource the entire process on a turnkey basis to a professional transcription vendor.

Outsourcing enables doctors/ hospitals/ clinics to gain from the experience and expertise of the vendor.

How does outsourcing enable healthcare facilities/ healthcare professionals to gain from the experience of the service provider?

  • By ensuring consistent quality: This ensures that the accuracy of the transcripts is very high. The vendor would be able to ensure maximum accuracy due the following:

1)Recruitment and training policies: Due to the experience of the service provider in having served the needs of healthcare facilities of different types the service provider would have refined their screening process to recruit the best talent. They would also have training practices in place to refine the skills of the transcriptionists to ensure maximum accuracy

2)Quality check methods: They would have a method for ensuring maximum accuracy by ensuring that each transcripts is subjected to a stringent quality check policy

  • By coping with varying quantity: Recruiting and training medical transcriptionists is a continuous process for the transcription vendor, this will enable them to cope with varying quantities of transcription needs without affecting the accuracy levels or turnaround time commitments.
  • By using technology to provide numerous benefits: The process of creating patient medical records needs the right team, the right process and the right technology to serve the needs of healthcare facilities and healthcare professionals in the manner required. Knowing this and being aware of the time constraints faced by healthcare professionals and support staff, the vendor would use technology that serves all the requirements of healthcare professionals and healthcare facilities while still being easy to use.
  • By reducing cost: Outsourcing medical transcription also helps the healthcare facilities save on cost of transcription substantially. Not only does outsourcing reduce the direct cost of transcription, but outsourcing enables the doctors/ hospitals/ clinics to save on indirect costs that would have been involved in this process.
  • By ensuring HIPAA/HITECH compliance: Another concern that healthcare facilities and healthcare professionals are faced with is the need to ensure confidentiality of patient records. An experienced service provider would ensure HIPAA/ HITECH compliance by securing people, processes and technology.

It can be seen that outsourcing to an experienced medical transcription service provider ensures accurate, timely, secure and cost effective creation of patient medical records, allowing hospitals/ clinics and healthcare professionals to leverage on the experience of the service provider.